Want to know more about your Scentsy Buddy and Scent Pak?  Here are some Frequently Asked Questions:


Q. Are the Scentsy Buddy and the Scent Pak safe
for children?


A. Both the Scentsy Buddy and the Scent Pak have passed stringent product safety testing, including
specific safety tests for children’s toys. Both products passed tests for tear strength and foreseeable misuse,
fabric composition and cleanliness, and toxicological assessments for banned or restricted chemicals without
producing detectable amounts of any such substance.


Q. How tall are the animals in the Scentsy Buddy Collection?
A. Each Scentsy Buddy is 14 cm wide, 24 cm tall when seated, and 39 cm from head to toe—the perfect size for sitting on a shelf or playing games with their new friends.


Q. How do I clean my Scentsy Buddy?
A. Surface spot cleaning is the best way to take care of your Buddy. Machine washing and drying may result in damage to your Buddy’s fur or stuffing.

Q:  Are Scent Pak's only for use with Scentsy buddies?

A:  Nope...you can put them in drawers, cars, wardrobes, gym lockers...anywhere that needs a bit of Scentsy fragrance.


Q. What are the step-by-step instructions for using my Scentsy Buddy?
A. Your Buddy is ready to play as soon as it arrives! Simply open the zippered pouch in your Buddy’s back, insert a Scent Pak, and zipper the pouch back up.


Q. How long should I wait to change Scent Pak fragrances?
A. You can change Scent Paks at any time. For the best experience when changing between Scent Paks, remove the current Scent Pak, wait a day or two for its fragrance to dissipate from your Buddy, and then insert a new Scent Pak.


Q. What should I do if a human or animal swallows contents of a Scent Pak?
A. The Scentsy Scent Pak is a high thread count polyester fabric bag filled with food-safe polymer beads which has passed stringent product safety testing. It has tested safe for children’s toys, including tests for banned or restricted chemicals. If you still have concerns for the health of the person or animal that has ingested some or all of the contents of a Scent Pak, please contact your medical provider, poison control, or the local authorities.


Q. How long will the fragrance in a Scent Pak last?
A. At least 30 days.


Q. Can I warm Scentsy Scent Paks?
A. No. Scentsy Scent Paks are not intended to be warmed or heated in any way. This includes placing them in microwave ovens, ovens, dryers, or other areas where they may come in contact with heat.


Q. Are the Buddy and the Scent Pak hypoallergenic?
A. The Scentsy Buddy is made from polyester fabric and polyester filling. Polyester fibres and plastic materials are generally considered to be hypoallergenic by virtue of their chemical composition and because they lack natural fibres that tend to create reactions. Please consider that the term ‘hypoallergenic’ is not a legal term nor does it have a medical definition.


Q. Are Scentsy fragrances safe?
A. Scentsy works hard to ensure that its fragrances are safe to use. All Scentsy fragrances are manufactured
under and compliant with the International Fragrance Association’s (IFRA) ‘Code of Safe Practices’. IFRA, in
conjunction with the independent Research Institute for Fragrance Materials, developed the Code of Safe
Practices to ensure that fragrances are safe for the general public. The Code is a rigourous set of tests
applied to fragrance ingredients to ensure that they are safe for use, and it is updated annually to ensure the latest scientific findings are incorporated into the Code. The Code deals with a range of issues, including
allergies. However, despite rigourous testing, some individuals may be sensitive to ingredients in ways that
typical individuals are not.


Q. What do I do if my Scentsy Buddy’s box is damaged in shipping?
A. If your Buddy box is damaged in shipping please contact
me on 02086921815, within two weeks of receiving your Buddy and we will replace it with a new box.


Q. What do I do if my Scentsy Buddy comes without a registration tag, or the registration code doesn’t work when I try to register my Buddy?


A. Contact me and I will contact Scentsy to get a new registration code.